Frequently Asked Questions

Shipping

How can I check the status of my order?

Orders are processed the same day. Once dispatched, you’ll receive an Email and SMS with tracking details.


What is the estimated delivery time?

The Estimated delivery time is 3-5 days

 

How does the delivery process work?

We ship through Ekart Logistics. You’ll receive a tracking number once your order is dispatched, so you can track it easily.

 

Do you ship internationally?

Currently, we only ship within India. For international shipping requests, please contact us.


 

Returns

How do I return an item?

We want you to be completely satisfied with your order. If you’d like to return an item, please email us at returns@skincela.com, and we’ll guide you through the process.

 

Payments

How can I pay for my order?

We offer multiple payment options, including UPI, debit/credit cards, net banking, wallets, and cash on delivery. Your transaction will be securely processed using encryption technology.


Are there any hidden charges?

There are no hidden charges. The price you see at checkout is the final price, with free delivery and inclusive of all taxes.


What is Cash on Delivery?

Cash on Delivery means that you can pay in cash when your order arrives at your location.


How do I pay with a credit/debit card?

We accept Visa, Mastercard, RuPay and Maestro. You’ll be redirected to a secure payment page to complete the transaction.


Is it safe to use my card on your site?

Yes, your payment is protected with the highest security standards, including 256-bit encryption and 3D secure verification.


How do you prevent card fraud?

We monitor transactions for suspicious activity and may request ID verification if fraud is suspected.


 

Order Changes/Cancellations

Can I change my order?

Once your order is placed, it cannot be modified. Please ensure all details are correct before submitting.


How do I cancel my order?

Orders can be canceled within 1 hour of purchase. Please email us at contact@skincela.com or call us at +918208827152. After this period, we accept returns once your order arrives.


Discounts & Price Adjustments

We cannot apply price adjustments on sale items or after checkout. Coupon codes must be entered at the time of purchase.

 

Contact Information

Brand Name: Ski & Cela

Opening hours: Monday to Saturday (9:00 AM to 7:00 PM IST) (Call and E-mail)

Address: 003/A/57, Mangal Geet, Evershine City, Vasai, Palghar, Maharashtra, India 401208

Phone: +918208827152

Email: contact@skincela.com

Contact form: https://skincela.com/pages/contact

Legal Name: Lawrence Enterprises

GSTIN: 27CEVPN6779Q1ZW

MSME ID: UDYAM-MH-17-0177739